Refund Policy

Returns

For any inquiries or questions feel free to send us an email at anytime: hello@mycrystalsecret.com

We do not offer test products so you can not test and try the product and return after that.

The product must not be damaged or broken.

The nature of the product is skin care and blackhead extraction so as every other blackhead treatment you have to use it multiple time before achieving the desired results. Opening your pores before using the blackhead removal products can maximize the efficiency of the products.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To complete your return, we require a receipt, Order ID or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mycrystalsecret.com

Have more questions?

For any more information feel free to contact us:
sales@mycrystalsecret.com
or
928 377 1110